ripple⁺ Frequently Asked Questions

got questions?

We’ve got answers. Take a look through our most frequently asked questions and discover more about ripple+.

Is there tobacco in ripple+?

ripple+ doesn’t contain any tobacco!

Does ripple contain any THC, CBD or cannabis?

Can you just imagine…. but no, we don’t use any CBD or cannabis-related products in our devices! All of our formulas contain natural ingredient and plant extracts according to each flavour.

What is the Rip-Tip?

The Rip-Tip was introduced to help extend the life of a ripple+ device in addition to providing a purer aromatherapeutic experience! The riptip is the plastic bit that comes on the mouth piece portion of your ripple which keeps this area free from dirt or debris. If this was not included in your order, please send us an email to [email protected] so we can send one to you ASAP. With that being said, you can enjoy your ripples as and how you like!

Why is the light at the bottom of my ripples blinking?

If your single-use ripple is blinking, this means your device is out of puffs.

If ripple+ is 0% nicotine, why are they only for ages 18+?

All humans of ripple+ must be of legal age depending on geographic location: 18+ in the UK & EU, 21+ in the USA, and 19+ in Canada. Our goal is to encourage users to stop, not start!

Are ripples environmentally friendly?

All ripple components are environmentally friendly and can be recycled via our trusted recycling scheme which results in you receiving 10% off your next order! To find out more about how to recycle your ripples & save some change on your next order, please dive into our link explaining our recycling scheme here.

What are your ingredients?

All ripple+ formulas are blended in California and lab tested in UKAS accredited
facilities in the UK. We run detailed tests on the toxicology and emissions of
all ingredients to make sure we provide to you, our ripple family the highest
quality product possible.

The ingredients found in ripple+ POWER are: Vegetable Glycerine, Propylene Glycol, Natural Ginseng Extract, Natural Ginkgo Biloba Extract and Natural Flavours.

Our other formulas contain a similar mixture of Propylene Glycol and Vegetable Glycerine, just with different natural ingredients according to each flavour.

Do you use essential oils?

Ripples are aromatic diffusers, so we don’t use essential oils!

How long do ripple+ singles/pods last?

Our ripple+ MAX singles last 1,000 puffs

Our ripple+ PODS last 400 puff each, 800 per POD pack!

Can ripple+ cause cancer?

No! ripple+ cannot cause cancer, all our formulas are pharmacy tested to ensure you are receiving the best product possible which will enable brain-boosting benefits and a gateway to a nicotine-free life!

Is ripple+ gluten free/ contain nuts?

ripple+ is gluten free and contains no nuts in our ingredients!

Is ripple+ cruelty free?

ripple+ is cruelty free. We do not allow testing on animals!

Can I use my ripple+ around my pet?

Of course you can! Our ripple+ aromas are completely safe to puff around your pets!

What is an incense droplet?

Incense but shaped like a droplet! Formulated & carefully made with the fruitiest, floral, freshest scents you could imagine.

What are ripple⁺ incense droplets made of?

ripple⁺ droplets are made from a unique blend of handpicked botanicals. We’ve carefully selected resins and premium essential oils to really sprinkle that extra love & attention.

How do I use my ripple⁺ droplet?

Place your droplet on top of the sea glass holder, grab your light, light the tip of your droplet and gently blow out after a few secs. Now, settle down & let the flame burn.

How long do the ripple⁺ droplets last?

Each ripple⁺ droplet burns for at least 10 mins - with 26 per pack, you’ve got plenty of minutes to fully feel the drops take over.

Where can I use my ripple⁺ droplet?

You’re free to use your droplets in any space you call yours. It could be in the comfort of your bedroom, workspace or office. You can even spark this when you’re having a chill sesh with your peeps or when you’re putting your feet up in the bath! Transform your space in the best way.

How long does shipping & delivery take?

Shipping is subjective from country to country, however we aim to ship most orders within 3 to 5 working days (excluding weekends)!

My package says it’s been returned to sender, what does this mean?

If your package has been returned to sender this most likely due to failed delivery attempts or the wrong address has been assigned to your package. If you receive a notification that your package has been returned to us, please reach out to us at [email protected] and we’ll be happy to help solve this!

How can I track my package?

If you would like to track your ripples, please make sure to include a valid email or phone number when placing your order. Once your order ships, you will receive an email or text with a link to track your package.

Why is my tracking not updating?

We are aware of this situation and it is completely unacceptable! This is an issue on the side of certain mail carriers not updating their tracking even after our packages ship out. Your order should be on the move, regardless of the status not updating. I recommend to continue checking your tracking as it may be a case it won't update till your order is out for delivery. If you don't receive any update after six working days (excluding weekends) , please contact us at [email protected].

Why can't I see my country on your list?

If you are unable to see your country on our list, unfortunately this means we are not able to ship to your country at this moment!

Is ripple+ sold in stores?

Ripples are sold online and in selected stores. Please use this link to discover where your nearest ripple retailer is.

My package says it's been delivered but I can’t find it.

If you cannot find your package after receiving a delivery notification, please check if a neighbour or flatmate might have picked up your order by accident. Sometimes tracking will state that an order has been delivered before it has actually been dropped off. Please wait 24 to 48 hours before reporting your items missing, as packages could be delivered during this time.

Why can’t I track my Royal Mail package?

As your order has been shipped out in a Jiffy (padded envelope) tracking with Royal Mail will only reflect change when the order has been sent out and when an delivery has been made/attempted.

Why are there multiple charges on my card?

Sometimes our payment processor may add a hold onto your payment method if your card declines or if you fail to complete your purchase. This is why it can appear you have been charged more than once. When a hold is placed, the money has not been withdrawn and will appear back in your account within 3 to 5 days. If the hold does not lift, please contact your bank as they can add the funds back to your account.

How do I set up a subscription?

Setting up a subscription is easy! If you would like to do this then you would need to go on the page of the product you'd like to subscribe for and you will have the option to subscribe and choose how often you'd like your ripples delivered to you! I have attached a screenshot for your reference to see what it looks like on our site ☁️

For every subscription, you save 20% off the product. We offer delivery every 2 weeks, every 4 weeks or 8 weeks.

You can choose any of our OG aroma pods or single use devices! POWER, DREAM, RELAX, HAPPY or FOCUS.

Also make sure you're logged in/create an account to confirm your subscription as it's much easier to track and manage your subscriptions on your customer profile!

How do I cancel or make edits to my subscription?

You can cancel or manage your subscription by logging into your account and opening your customer profile and clicking on the ‘Manage Subscription’ tab. Here you have the option to cancel, manage or make any edits to your subscription! If you’re still having issues with this, then please drop us an email at [email protected] and we’ll be happy to help!

How can I contact customer service?

Our customer service team can be reached via email or Instagram DM’s mainly. We aim to get back to customer inquiries within 24 hours but this could be longer or shorter depending of our inbox volume. If you need assistance ASAP, please use our chatbot as it is the fastest way to have your question answered!

Do you have gift cards?

We do not have gift cards currently but keep an eye out as they will be coming soon!

Can I get a refund after purchasing ripple+?

We allow refunds on your ripples if your package doesn’t turn up, gets lost at delivery or your items arrive faulty. Please reach out to us at [email protected] and one of our Community Managers will be able to assist!

Can I return my ripples after purchasing?

We allow returns on ripples after purchasing as long as your ripples are return unopened and in their original packaging. Our return window is 14 DAYS from the day your package gets delivered. Any return requests after 14 days cannot be permitted! Please reach out to us at [email protected] and one of our Community Managers will be able to assist!

Why is my credit card not working?

Our website allows the use of Visa & MasterCard debit or AMEX & other credit cards.If this is not working, you may want to either use another card or try paying with Apple Pay/PayPal or Klarna. We also recommend that you try completing your transaction on another device or a different browser! As a last, you may want to contact your bank to understand if there is an issue on their side.

How can I refer ripple+ to a friend?

You can refer a friend by clicking on our about section on the bottom of our website and clicking on ‘refer-a-friend’ here you can enter your email, share your link with your friend and they will get 20% off their order whilst you get $10 off your own! Everyone’s a winner!

Will I receive a confirmation email/text after I place my order?

After placing an order, you should receive an email or text containing your receipt and order number. If you did not include your email or phone number in your order details, please contact our customer service team or chatbot so we can provide you with tracking information.

Where can I find my order number?

Your order number can be found on your conformation email or text after ordering. This number is 5 or 6 digits depending on the country you ordered from and should appear at the top or subject of your email or text.

Can I make changes to my order (e.g. address/email address)?

If you want to make changes to your order or contact details please reach out to us immediately. Unfortunately, if your order is already dispatched, we will not be able to make changes to your address. Please contact your delivery carrier for them to complete this request.

Can I cancel my order?

If you would like to cancel your order, please reach out to us at [email protected] with your full name, order number, and reason for cancelling within the first hour of placing your order.

What should I do if I receive an incorrect or faulty item?

If you receive a faulty or incorrect item in your order, please drop us an email at [email protected] and one of our Community Managers will get in touch with you ASAP!

What should I do if items are missing from my order?

If you items are missing from your order, please drop us an email at [email protected] and one of our Community Managers will get in touch with you ASAP!

something else on your mind?

We’ve got you. Drop a line to our support team and they’ll do their best to get your query solved (legends).